Thank you for choosing me as your Tea Guy! Please review our shipping policy to ensure a smooth and transparent experience with your order.

*Please Note* We ship from NJ, USA so orders to any other countries would be considered international. Any customs or import taxes will be the responsibility of the customer.

Shipping times:

Please note that the shipping times shown during check out do not include processing time. The time shown is how long it will take for your order to reach you once it is handed over to the shipping company of your choice. Processing time averages 2 days but may be longer during busy periods such as holidays and Tea Box Subscription Launches. Orders are shipped out Monday through Friday.

Shipping Insurance:

  Unfortunately, we cannot take responsibility for shippers losing packages or breakages due to improper handling during shipping. Once we hand off our customer’s packages to the shipping company, we no longer have any control over what happens to them, and we have no more information than the tracking number provided. 

  For this reason we highly recommend our customers select the shipping insurance option provided at checkout. This insurance covers all shipping-related issues, including loss, damage, or theft. If you opt for shipping insurance, your order will be covered for a free replacement or refund if any such issues occur.

 

Order Issues and Timeframes:

Lost Packages:

• For packages presumed to be lost by the carrier (where the status is not “delivered”), please file a claim no sooner than 7 days after the last tracking update for United States domestic shipments, 20 days for international shipments (including Canada)

Orders Stuck in Customs:

• Shipping insurance does not cover orders stuck in customs. Please contact your local customs office for remediation.

Stolen Packages:

• If your package is marked “delivered” yet not received, it is considered stolen. For United States domestic shipments please file a claim 7 days after the “delivery date” but no longer than 30 days.  For international shipments (including Canada) please file the claim no earlier than 20 days after the “delivery date” and no later than 60 days.

Returned Packages

• If the shipment is returned to sender and we are able to confirm the items are undamaged, we are happy to re-send the items to you for just the cost of shipping. If you would prefer the shipment to be refunded we can refund the order amount minus the cost of shipping.

Damaged Orders:

• For damaged orders, please file a claim within 30 days of the delivery date. Include clear pictures of the damaged items as part of your claim.

 

How to File a Claim:

• Click Here to file a claim. For any questions and assistance please contact us at teafriendsupport@jessesteahouse.com with your name, order number, and photos if applicable.

Address Accuracy:

• It is the responsibility of the customer to input the correct shipping address at checkout. If the customer provides the correct address and the package is delivered to the wrong address, it is considered stolen and covered by shipping insurance. If the customer provides an incorrect address, this issue is not covered.
• If you would like to change your shipping address, and the item has not yet shipped, please e-mail teafriendsupport@jessesteahouse.com with your order number, the old address, and the new address you would like the product shipped to. We cannot guarantee the address change will be done in time but we will do our best!

 

Note: This shipping policy is subject to change without notice. Please refer to our website for the most up-to-date information.