Terms of Service

Effective Date: [March 30, 2025]

Introduction

Welcome to Pittsford Tea, the premier online destination for high-quality teas and teaware. Please carefully read the following Terms and Conditions (“Terms” or “Agreement”) before accessing or using our website at pittsfordtea.com (“Website”). This Agreement is a legally binding contract between you and Pittsford Tea (“we,” “us,” or “our”). By accessing or using the Website, you acknowledge and accept these Terms and agree to comply with all applicable laws and regulations. Your use of the Website also signifies your agreement to adhere to our Privacy Policy, Online Return Policy, Store Returns Policy, and Shipping Policy, each of which is incorporated into this Agreement by reference.

Arbitration and Class Action Waiver

This Agreement includes a mandatory arbitration agreement and class action waiver, meaning you waive your right to a court hearing, jury trial, or participation in a class action lawsuit. Arbitration will be the exclusive remedy for any disputes unless otherwise specified or if you opt out. Before using, accessing, or purchasing any products through the Website, we encourage you to review this Agreement in full.

User Responsibilities

By accessing, downloading, or using the Website, you confirm that you are at least eighteen (18) years old or of legal age in your jurisdiction, and you agree to comply with these Terms. You commit to abiding by all relevant local, state, and national laws and regulations while using the Website.

• You must provide accurate, current, and complete information when submitting data to us.

• You may not engage in commercial, political, obscene, illegal, or inappropriate activities on the Website.

• We reserve the right to terminate your access at our sole discretion.

If you create an account, you may be required to provide an email address, password, and additional details. You are solely responsible for any activity under your account and must notify Pittsford Tea immediately of any unauthorized use or security breach.

Purchasing Products

All purchases made through the Website are subject to our acceptance. We reserve the right to refuse or cancel any order at our discretion without liability. The Website is intended for individual consumers only—we do not accept orders from dealers, wholesalers, or those intending to resell our products.

By placing an order, you confirm that:

• The information you provide is accurate.

• You agree to any specific terms related to product purchases on the Website.

We reserve the right to modify product specifications and prices without prior notice. Prices and availability may change, and we may correct errors, inaccuracies, or omissions in product listings.

Returns Policy

At Pittsford Tea, customer satisfaction is our priority. For details on returning products, please refer to our Online Return Policy and Store Returns Policy, which are incorporated into this Agreement by reference.

Website Ownership and Content

The Website contains copyrighted materials, trademarks, and other intellectual property owned or licensed by Pittsford Tea or third parties. Your use of the Website does not grant ownership rights to any content.

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website’s content for personal, non-commercial purposes. We reserve the right to modify, suspend, or terminate access to the Website or its content at any time.

User-Generated Content

By submitting User-Generated Content (such as reviews, comments, or photos) on the Website, you grant Pittsford Tea a perpetual, irrevocable, worldwide, royalty-free, sublicensable, and transferable license to use, modify, distribute, and create derivative works from such content.

By posting content, you confirm that:

• Your content does not infringe on any third-party rights.

• We may use your content without confidentiality obligations, attribution, or compensation.

Limitation of Liability and Disclaimers

Pittsford Tea provides the Website, content, products, and other information “as is” and “as available”, without any express or implied warranties.

• We do not guarantee the accuracy, reliability, or uninterrupted operation of the Website.

• We disclaim any liability for damages arising from your use of the Website or products.

By using the Website, you agree that Pittsford Tea shall not be responsible for any direct, indirect, incidental, or consequential damages resulting from your interaction with the Website or our products.